Case Study:

How we built a new product from the ashes of the old, and kept our clients happy.

Opportunity

Our company had recently sunset a complex but beloved Leave of Absence (LOA) site due to an outdated tech stack, leaving a hole in our product offering and our clients’ hearts.

We landed a contract with one such client to build a customizable, future-proof employee LOA resource that adheres to corporate policies and federal regulations while providing 24/7 employee access before, during, and after leave.

Why it matters:

Employee requests for leaves of absence increased exponentially after the pandemic, and generous LOA benefits are a draw for many employees. Still, navigating the leave process can feel overwhelming. Employees rely heavily on HR support, but in many cases, teams have not grown to meet the new demand. Leaves of absence can be costly to employers and disruptive to teams if not managed well.

Strategy

We built a robust and scalable LOA portal inspired by the best elements of the original tool. The new platform is designed for longevity and adaptability.

Key features:

  • Flexible Tech Stack:
    We implemented a flexible, scalable, easy-to-maintain technology framework supporting growth and adaptability.

  • 24/7 Accessibility:
    The portal operates outside the corporate firewall, ensuring employees can access essential resources anytime.

  • Tiered Pricing and Modular Design:
    By introducing a modular implementation strategy and tiered pricing structure, the platform accommodates a wide range of LOA policies and budgets, making it competitive and inclusive.

  • White-Label Branding:
    For the first time, the portal was offered with white-label branding, addressing the growing demand among employers to reduce “vendor fatigue” and streamline employee resources.

Impact

This solution streamlined how our clients and employees share policies, providing a resource that is both scalable and accessible while meeting compliance requirements.

These numbers reflect the experience of a nationwide financial services provider with a diverse, multi-regional workforce and employee base of 16,500.

Site utilization

< Partial demo of the portal

Completion rates

Completion rate average is based on this report.

We reached 15,425 unique users or 93% of our clients’ workforce.

Indication: our strategy to build and promote an easy-to-use resource for an in-demand benefit was a success.

Building on its success, we are preparing to roll out additional features and functionality annually. The product’s growing popularity has solidified its position as a valuable offering for clients across diverse industries and company sizes, landing several multiyear contracts for custom sites built on this framework.